Menu

\"\"

Marketing, UI Design and Updates

End-to-End Employee Experience

 

I worked with Microsoft Corporation for over a year as a vendor where I got an opportunity to work on a variety of projects, many of which were focused on the employee experience. The projects were as follows:

  • Microsoft CELA Patent Portal

  • Microsoft CampusLink

  • Microsoft Lobby Experience

  • Microsoft Employee Experience app

Through each of these projects I learned more about the needs of Microsoft\’s full time employees, what they expect from a product that augments their work experience and how to rework legacy experiences to be more consumable and mobile-friendly.

Due to non-disclosure, this is a limited look at the work completed. For more information about the process of each project, please contact me directly.

end-to-end employee experience

 

I worked with Microsoft Corporation for over a year as a vendor where I got an opportunity to work on a variety of projects, many of which were focused on the employee experience. These projects were as follows

  • Microsoft CELA Patent Portal

  • Microsoft CampusLink

  • Microsoft Lobby Experience

  • Microsoft Employee Experience app

Through each of these projects I learned more about the needs of Microsoft\’s full time employees, what they expect from a product that augments their work experience and how to rework legacy experiences to be more consumable and mobile-friendly.

CELA Patent Portal

 

My first Microsoft project was the task of redesigning the portal used to submit and review ideas that employees wanted to submit to patent review. This process goes through an in-depth review with CELA\’s legal team to determine the viability of the potential patent. The primary focus was making the submission flow easier and more accessible for employees, as the previous portal had a very high drop-off rate due to an extremely convoluted submission process with a mix of required details and optional.

For the inventor flow I broke down what was absolutely necessary to begin the idea review process and enabled increased transparency within the process that the user could track from their idea dashboard. The implementation of this dashboard allowed the user to do many things at a glance:

  • Jump back into an idea that was incomplete
  • View the status of the idea
  • Edit, delete or review an idea

 

Microsoft
Microsoft

CELA PATENT PORTAL

 

My first Microsoft project was the task of redesigning the portal used to submit and review ideas that employees wanted to submit to patent review. This process goes through an in-depth review with CELA\’s legal team to determine the viability of the potential patent. The primary focus was making the submission flow easier and more accessible for employees, as the previous portal had a very high drop-off rate due to an extremely convoluted submission process with a mix of required details and optional.

For the inventor flow I broke down what was absolutely necessary to begin the idea review process and enabled increased transparency within the process that the user could track from their idea dashboard. The implementation of this dashboard allowed the user to do many things at a glance:

  • Jump back into an idea that was incomplete
  • View the status of the idea
  • Edit, delete or review an idea
Microsoft

Microsoft CampusLink

 

I rolled onto CampusLink at the beginning of the beta release of Microsoft\’s first attempt at bringing together the separate vertical employee experiences on-and-off campus. These experiences included shuttle and connector bus booking, booking an ad-hoc meeting room, viewing nearby food menus and more. 

My role in the project was to update the app based on the data and learnings found from beta release. I worked with the team as the sole UX and UI designer to update the app\’s navigational structure as well as rolling in new features such as parking, finding non-Microsoft cafes and region-specific experiences.

This project eventually shifted and morphed into what became my role on a separate end-to-end employee experience for both web and mobile.

Microsoft

Microsoft CampusLink

I rolled onto CampusLink at the beginning of the beta release of Microsoft\’s first attempt at bringing together the separate vertical employee experiences on-and-off campus. These experiences included shuttle and connector bus booking, booking an ad-hoc meeting room, viewing nearby food menus and more. 

My role in the project was to update the app based on the data and learnings found from beta release. I worked with the team as the sole UX and UI designer to update the app\’s navigational structure as well as rolling in new features such as parking, finding non-Microsoft cafes and region-specific experiences.

This project eventually shifted and morphed into what became my role on a separate end-to-end employee experience for both web and mobile.

Microsoft Lobby Experience

Microsoft\’s Lobby Experience consists of two parts—arrival and departure. I worked with the team to update each of the experiences for the version 2 rollout as well as the international expansion for Singapore. Specifically, I assisted in establishing a consistent navigational structure for both of the experiences. For arrival, the user would be interacting with a small Surface Book pro whereas with the departure kiosk was a 40\” touch screen that needed to be visually and physically accessible.

Arrive

The arrival experience was a simple and straightforward experience that guided individuals visiting Microsoft through signing in and registering their vehicle to park on campus. I assisted in reworking the flow to reduce steps and ensure it\’s easier for the user to understand.


\"\"

Depart

For the departure experience, users goals were a bit more open ended than the arrival experience. Users could do things like book shuttles, find food and check their flight. I assisted in developing a consistent navigational structure across each experience on the kiosk with consistent primary, secondary and tertiary actions. This structure established a physical expectation when using the kiosk, with the primary navigation appearing only in the bottom 25% of the screen—users could expect backwards navigation on the left side of the screen, confirmations in the middle and forward progression on the right.

Welcome email

In addition to the work on both arrival and departure experiences. I worked on the email template for new and returning visitors to Microsoft that established expectation and familiarity to the experience for the user.

 

Microsoft
Microsoft

microsoft lobby experience

Microsoft

Microsoft\’s Lobby Experience consists of two parts—arrival and departure. I worked with the team to update each of the experiences for the version 2 rollout as well as the international expansion for Singapore. Specifically, I assisted in establishing a consistent navigational structure for both of the experiences. For arrival, the user would be interacting with a small Surface Book pro whereas with the departure kiosk was a 40\” touch screen that needed to be visually and physically accessible.

Arrive

The arrival experience was a simple and straightforward experience that guided individuals visiting Microsoft through signing in and registering their vehicle to park on campus. I assisted in reworking the flow to reduce steps and ensure it\’s easier for the user to understand.


\"\"

Depart

For the departure experience, users goals were a bit more open ended than the arrival experience. Users could do things like book shuttles, find food and check their flight. I assisted in developing a consistent navigational structure across each experience on the kiosk with consistent primary, secondary and tertiary actions. This structure established a physical expectation when using the kiosk, with the primary navigation appearing only in the bottom 25% of the screen—users could expect backwards navigation on the left side of the screen, confirmations in the middle and forward progression on the right.

Welcome email

In addition to the work on both arrival and departure experiences. I worked on the email template for new and returning visitors to Microsoft that established expectation and familiarity to the experience for the user.

Microsoft
Microsoft

Microsoft Employee Experience App

 

The culmination of all the learning I had taken from my previous experiences resulted in my work on full vertical scenarios for the currently-in-development employee experience app. The individual scenarios I worked on included: Shuttle booking, Connector booking as well as the Time off flow. This project represented a design-led approach to the problems and learnings from CampusLink.

Microsoft

Microsoft Employee Experience App

 

The culmination of all the learning I had taken from my previous experiences resulted in my work on full vertical scenarios for the currently-in-development employee experience app. The individual scenarios I worked on included: Shuttle booking, Connector booking as well as the Time off flow. This project represented a design-led approach to the problems and learnings from CampusLink.